PULOP (PTY) LTD
Privacy Policy.

Introduction

Pulop (Pty) Ltd ("we," "our," or "us"), registration number 2026/714105/07, is committed to protecting the privacy and security of personal information collected from users, patients, clinics, and logistics partners.

This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

Information we collect

We collect personal information necessary to deliver our health-tech logistics and communication services, which may include:

• Contact Information: Full names, telephone numbers, and email addresses.
• Location Data: Delivery addresses and routing details required for last-mile medical transport coordination.
• Technical Data: Device details, USSD interaction logs, IP addresses, and basic usage analytics when interacting with our digital platforms.

Purpose of processing personal information

In accordance with POPIA, we only process your personal information for lawful, specific purposes related to our business operations, including:

• Facilitating and tracking last-mile medical and health-tech deliveries.
• Communicating service updates, notifications, and support via digital channels or USSD.
• Complying with statutory, regulatory, and tax obligations in South Africa.

Information sharing and disclosure

We respect your confidentiality. We do not sell or trade personal information. We may share data only with:

• Authorized logistics partners, clinics, and healthcare providers directly involved in fulfilling your service requests.
• Regulatory authorities or government bodies, such as the CIPC or SARS, when required by South African law.

Data security and retention

We implement strict technical and organizational security measures, including data encryption, restricted database access, and secure cloud environments, to protect your personal information against unauthorized access, loss, or damage.

We retain data only for as long as necessary to fulfill the purposes outlined herein or as required by law.

Your rights under POPIA

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction, destruction, or deletion of your personal information.
• Object to the processing of your personal information.

To exercise any of these rights, contact our information officer at: